Frequently Asked Questions
Here you can find the answers you’re looking for.
General Questions
How can I contact Lab RPA?
We have numerous ways for you to get in touch with us. See the list of options below:
Call us: India: +91 xxx xxx xxxx US: +1 xxx xxx xxxx Global: 800 1LABRPA
Email: admissions@labrpa.com
Facebook: https://www.facebook.com/
Twitter: https://twitter.com/
Youtube: https://www.youtube.com/
Instagram: https://www.instagram.com/
LinkedIn: https://www.linkedin.com/
Who and what is Lab RPA?
LabRPA partners with the world’s leading Automation Software providers to select, design, and deliver premium online short courses with a future-oriented and data-driven focus on learning gain.
Technology meets academic rigor in our people-mediated model which enables lifelong learners across the globe to obtain industry-relevant skills and required exposure.
LabRPA was started in Faridabad, Haryana, India in 2020. You can read more about LabRPA here.
Where are you based?
Whilst LabRPA offers Automation (RPA, Business Process Automation, Artificial Intelligence, Machine Learning, HyperAutomation, Deep Learning) courses in collaboration with some of the world’s RPA Software providers, we are not an accredited educational institution and we do not have campuses. Our offices are located in Faridabad, Haryana, India, and at virtual office workspaces. All courses offered are presented online, therefore you can complete a course from home or on-the-go unless otherwise stated on the relevant course page and/or course prospectus, you just need a stable internet connection and enough time to complete your course.
How do I know that this is not a scam?
This is not a scam. We provide exclusive certifications on various automation technologies and software authorized by LabRPA PVT. LTD.
How does it work?
All our short courses are presented online. You can complete course assignments (within the specified timeframes) in any environment that you choose to study in. Unless otherwise stated on the relevant course page and/or course prospectus, you just need a stable internet connection, a working computer, and enough time to complete your course.
Do you offer degrees?
No, But we do provide authorized certifications and internship programs.
What type of qualification will I receive?
Lab RPA online courses lead to a certificate of completion, attendance, or participation by LabRPA. Only upon successful completion of a course will a student earn a certificate. The course content enables students to gain skills to remain confident, competent, and relevant in the workplace. The courses do not carry any credits towards a Software Provider’s Certification.
Will this get me a job?
As with any education, employment is not guaranteed.
We do provide exclusive certifications and internship opportunities and programs.
Do I get credits for completing this course?
The courses do not carry any credits towards a Software Provider’s Certification.
Are your certificates recognized?
The courses and education process through LabRPA are exclusively recognized.
Where can I find login URLs?
We have an Online Campus (OLC), which is where you’ll log in to find the course material. All registered students will receive their login details on the day that the course starts. If you have any problems with accessing your OLC, our tech-help will be able to assist.
Student Enrollment
How do I get in touch with an Admission Adviser?
To speak to an Admission Adviser, please complete the course query form.
What are the payment options?
You can either pay your course fees in full before the course starts or elect to make use of our split payment option which allows you to settle your fees over the duration of the course. The split payment option incurs an administration fee of 3% of the course cost should you elect to make use of this option. If you want to find out more about any of these options please Contact-Us.
How does the Online Learning Campus work?
The Online Learning Campus (OLC) will be your virtual classroom for the duration of your course. Through its easy-to-use interface, you’ll have access to a diverse variety of course content formats, including interactive video lectures, module notes, practice quizzes, presentations, assignment briefs, and/or additional web resources. Each module is released on a weekly basis, giving you the opportunity to study at your own pace and in your own time.
Who is Lab RPA?
We are the number one source for the digital workforce [artificial intelligence-driven software, frameworks, RPA driven systems, business logic.] We’re dedicated to giving you the very best of [RPA, automation, bot enhancement, time, and money.], with a focus on several characteristics: dependability, customer service, and uniqueness.
Do these courses have credits?
No.
Do I get a certificate?
Upon successful completion of the course, students will receive a certificate from Lab RPA.
How can I make payment?
You can pay online via our secure payment gateway which supports both Visa and Mastercard backed transactions. Should you want to make payment via electronic transfer or direct deposit, banking details can be provided on request.
Do you offer scholarships?
In terms of bursaries or scholarships, we are not able to offer any funding. Our online short courses are aimed at upskilling professionals in their respective fields, and for this reason, there is no application process for funding.
Some of our students have approached their employers for part or full funding to assist them in upskilling for future growth within their organization. Speak to your learning and development manager and encourage them to contact our Corporate Learning team to inquire about courses suited to your industry or business.
Alternatively, we offer installment plans for the payment of our courses. If you want to find out more about any of these options please CONTACT US.
How do I know this is not a scam?
This is not a scam.
Who designs these courses?
These all the courses are designed and authorized by LabRPA PVT. LTD.
What are your cancellation and refund policy?
We have an Online Campus (OLC), which is where you’ll log in to find the course material. All registered students will receive their login details on the day that the course starts. If you have any problems with accessing your OLC, our tech-help will be able to assist.
Finance Questions
Where can I request tax rebate forms?
Unfortunately, LabRPA is not at liberty to provide you with the necessary documentation to enable you to claim a tax credit after completion of our short course offerings. We offer non-credit-bearing educational short courses, but we may not be an “accredited educational institution” for tax purposes in your jurisdiction.
I want to make a credit card payment, however, I have a credit card payment limit.
Unfortunately, the overall cost of the course (or the installment of the payment plan) should be paid in one transaction. If your credit card payment limit is less than this amount, we would advise that you liaise with your credit card issuer to increase the payment limit on your card. Please contact us to discuss payment plan options.
I have tried to make payment through the online payment portal, however, I received an error message. How do I resolve this?
Please ensure that all information entered when making the payment is complete and accurate. If you are unsure of something within the payment process, please contact us with your query. If you have accurately populated the required information and the error message persists, we suggest you contact your bank to authorize the payment.
I have paid for my course, what is the next step and when will I receive my login details?
You will receive all course-related emails and your login details from your dedicated Adviser, on the course start date.
When will I receive my course material?
This is an online-based course and, therefore, no course material will be sent to your postal or physical address. You can access your course material through the Online Learning Campus.
I was an active student on the OLC but have now lost access. Why am I unable to access the Online Learning Campus?
This may be due to the non-payment of the balance due by you on your split-payment arrangement. If your payment is not received within five (5) days of the split payment being due, you will, unfortunately, lose access to the Online Learning Campus. You will also subsequently be removed as an active student five (5) days after first losing access if you do not settle the outstanding balance.
Should you require a special arrangement due to life’s unforeseen circumstances, please contact us and we will be happy to assist you wherever we reasonably can.
Have you received my payment?
We encourage our students to make use of our payment gateways. Payments made via our payment portals are instantaneous, while payment made via direct deposit, electronic funds transfer, or wire instruction can take anything up to five (5) days to reflect in our account.
Once payment is received a payment receipt will be emailed to you from our finance team.
I have paid my first installment, am I able to change my payment plan?
Unfortunately, once payment is received and allocated to your student account, we are unable to change the payment plan.
Is my place secured on the course?
Your participation in a specific presentation of our course is only secured once you have made the minimum payment necessary to complete the registration process. If you have made the payment, but are not able to join us for the presentation you registered for, all you need to do is register for the next available presentation in order to be part of the next presentation’s intake. Please note: we cannot guarantee that there will be a next available presentation for the course you would like to register for.
Am I able to cancel or defer my registration?
You may defer your course start date or cancel your registration or participation and request a full refund at any time before Module 2 of your course is released. We do not guarantee that future presentations will be held and if you choose to defer to the next presentation, you do so at your own risk. For more information, please reach out to an Enrollment Advisor, your dedicated Success Adviser, or read our terms and conditions.
I have completed my cancellation form, when will I receive my refund?
The turnaround time for refunds is seven (7) working days once confirmation of banking details and all necessary documentation is received.
Why is the balance on my account not adding up?
An administration fee equivalent to 3% of the total course price is charged when choosing the split payment option.
Student Support
What kind of support will I get during the course?
Our dedicated Success Advisers are here to support you from start to finish and will be available during office hours to offer administrative and technical assistance for the duration of the course. The Technology Team, who are our industry experts, provide content support via the Online Learning Campus.
Are there any due dates, and how flexible is the course at accommodating my schedule?
Each week you will have one or more activity submissions due, and on some of our courses, there may be live online events that you need to attend. All submissions live session times, and dates will be shared ahead of time, upon the release of each module, so that you can plan accordingly. Although we recommend that you stick to the weekly deadlines in order to get the most out of your course, there is an extension request service available on the Online Learning Campus for when you need additional time (T&C’s apply). Your Success Adviser is also always available to support you with any scheduling challenges.
Business-to-Business
How do I pay for my team or employees to do a course?
Please visit the B2B page and get in touch with us to start your business development plan.
How will my employees learn and what is the learning experience like?
The Online Learning Campus (OLC) is the virtual classroom for your employees during their course. Through its easy-to-use interface, they will have access to a diverse variety of course content formats, including interactive video lectures, module notes, practice quizzes, presentations, assignment briefs, and/or additional web resources.
On the OLC, they will have the ability to ask questions and interact with fellow students and the Head Tutor through the discussion forums. They can also use the OLC to contact their personal Success Advisers should they have any questions or experience any technical issues.
What will my employees walk away with at the end of the course?
Employees who successfully complete their online short course will receive either a physical certificate or electronic certificate (or both). This is a confirmation of course completion, participation, or attendance (or other such similar designation issued by the respective university), and indicates the skills, knowledge, and competencies they possibly gained for on-the-job application in their industry.
How do I choose which courses my staff should take?
Each business clients’ needs are looked after by a dedicated Business Development Manager who, in collaboration with our market research team, support their unique business requirements. The market research team provides industry insights highlighting the most relevant and in-demand future skills to help you select the best training for your employees. In addition, our market research team also conducts skills mapping. This involves tracing the evolution of skills demanded by your team, within your industry, to recommend courses that will ensure that your workforce remains competitive, confident, and relevant.
Directed by market-driven course selection for critical business skills, we have a growing portfolio covering digital transformation, future-focused functional business areas, as well as impactful leadership capabilities that can be tailored to your organization.
Will my employees have the time?
LabRPA’s learning model is designed to help working professionals improve their skills without compromising their work and family responsibilities. The course work is broken up into manageable weekly modules, with incremental deadlines.
It is designed for working professionals so that they can pace themselves over the duration of the course, and study when it suits them best. This results in a better workday balance, and no time lost out of the office.
Upon the release of each module weekly, your employees will be presented with all the lectures, notes, and assignments necessary for completion. They will also have access to their Success Adviser who will help offer support and field any administrative requests they might have.
Can I see how my employees are doing? How can I track their progress?
Your dedicated Business Development Manager will provide you with performance reporting of your employees on a weekly basis, or as needed by the company, such as their progress and grades on the course.
What support will my employees have?
Your employees will receive personalized support throughout their learning journey, driving course completion and learning gain. Your employees will have access to the Head Tutor through the Online Learning Campus, and they will have a dedicated Student Success Adviser to support them.
What happens if I do not submit my employees to a certain course date in time? Can we take the next course?
Yes, the courses run throughout the year and we can schedule your team to be a part of the next course presentation. Your dedicated Business Development Manager can help resolve any other queries in this regard.
What are my payment options?
The invoice can be paid in full before the course starts, or the company can apply for 30-Day Payment Terms when creating a company account with LabRPA.
If you want to find out more about any of these options or you want to know which you qualify for, please get in contact with a Business Development Manager.
What are your cancellation and refund policy?
You are able to defer a course start date or cancel and request a full refund at any time before Module 2 of your course is released. For more information, please reach out to the assigned Business Development Manager, dedicated Success Adviser (if an individual corporate student), or consult the Learning and Development Manager in your organization. For further information please contact your dedicated Business Development Manager or read our terms and conditions.