Terms and Conditions

Our Agreement with You


A. Welcome to LabRPA!

This Agreement (“Terms”) sets out the terms and conditions that govern your use of LabRPA’s products and services (including website services and course content), as well as your registration for any short course or other program/programme (“Course”) offered by LabRPA

1.Each Course is delivered in collaboration with at least one education partner (“Education Partner”), and some wording and phrases used in specific Course delivery may differ depending on each Education Partner’s rules and standards. Accordingly, the following words and phrases may be used interchangeably in these Terms, as well as in the Online Campuses through which Courses are delivered:

  • “course” and “program”
  • “participant”, “student” and “learner”
  • “course material”, “course content” and “program material”
  • “Tutor” and “Learning Facilitator” and “Coach” and “Trainer” and “Faculty”
  • “Markers” and “Assessors”
  • “Honor Code” and “Code of Conduct”

2.Although all these Terms are important, please pay particular attention to terms that are emphasized in “bold” text

3.By agreeing to these Terms, you also consent to the following policies applicable to, and accessible on, our websites (including the website at www.labrpa.com, all our Online Campuses, and such other URLs that we may indicate from time to time (“Website/s”)), which are incorporated by reference into these Terms: our Privacy PolicyCookie PolicyWebsites , FAQ, Terms and Conditions, Refund Policy and any other policy that is made available on our Websites from time to time (“Policies”).

4.If your participation in a Course is being paid for by a third party, such as a sponsor or your employer (“sponsor”), then you will be bound by all provisions in these Terms (including payment provisions), however we may enter into a separate agreement with your sponsor to govern payment for the Course on your behalf, as well as to govern the receipt of certain information in relation to your completion of the Course.

5.Tax rebates and employer compensation: Please note that the Courses offered by LabRPA are non-credit bearing. Furthermore, the administration of these Courses is handled by LabRPA, which may not be an “educational institution” for tax purposes in your jurisdiction. If your employer offers compensation for educational courses, it is your responsibility to check with them if this course meets their requirements for compensation. Similarly, it is your responsibility to establish if these Courses will qualify for a tax rebate. LabRPA will not issue or complete any tax forms.


B. Accessing LabRPA

6.Acceptance: By clicking on the “I Accept the Terms and Conditions for Students” button when signing up for a Course, you agree to be bound by these “Terms”, which include, by reference, the Policies.

7.Accurate information: All information (including personal information) provided to us on registration, on creating an account, or while accessing LabRPA services and Courses, must be true, accurate and complete. You are also responsible for updating us in the event of a change to your information (for example, your name or address). All personal information will be processed in accordance with our Privacy Policy.

8.License: Subject to these Terms, and to the payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable and revocable license to use our services and products, including all services associated with our Courses, and the Online Campus through which Course content is accessed.

9.Suitability of Course: Before registering for any Course, you are responsible for establishing the relevance and suitability of the Course for your individual requirements, through consideration of the information supplied through our Websites, and asking questions, if necessary.

10.Commencement of Course: You will only receive confirmation of your registration for a Course, and be allowed access to the Online Campus, once you have made the required minimum payment for the Course (unless otherwise specifically stated in the information pack relevant to your Course). There may also be a delay of access to the Online Campus until you are formally enrolled in our records, or until the Course commences as per your selected Course commencement date.

11.Minors: You will not be allowed to register for a Course if you are under the age of 16. If you are between the age of 16 and 18, you must obtain the written consent and assistance of your parent or legal guardian to enter into these Terms and register for a Course, and this registration would need to be separately managed through our Credential Management team by arrangement to ensure compliance with all applicable legal requirements.

12.Accessibility statement: LabRPA is committed to providing Online Campuses that are accessible to the widest possible audience. We are actively working to increase the accessibility and usability of our Website and Online Campuses for all our students, including those with disabilities, as more fully described below:

  • Standards: We aim to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0
    • Reviews: Our Online Campuses are periodically reviewed by an accessibility expert who uses a range of different assistive technologies and computer settings to test the Online Campuses for conformance with the above standards of accessibility.
    • Exceptions: While we strive to ensure that our Online Campuses conform to level AA of the WCAG 2.0, there may be exceptions where an Online Campus is not fully up to level AA standard. We are continually seeking out solutions that will bring all areas of the Website and our Online Campuses up to the same level of overall accessibility, while ensuring that the overall student experience is not unduly compromised.
    • Accessibility requests: If you experience any difficulty in accessing any aspect of the Website or an Online Campus and would like to know more about our accessibility accommodations, please don’t hesitate to contact your Student Success Team or email speakup@LabRPA.com. LabRPA reviews all requests for disability-related accessibility accommodations and resolves to take commercially reasonable steps to extend an Online Campus’ functionality to accommodate all our students.


C. Course requirements

13.Basic requirements: In order to complete a Course, you will need a current valid email account and access to a computer and the internet. You should be familiar with using a computer and accessing the internet, as you may need to be able to read documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word. In addition, you will need to install Adobe Flash Player to view the video lectures, resources and activities available in each Course module. Both Adobe applications are available for download:

14.Browser requirements: We recommend that you use Google Chrome as your internet browser when accessing an Online Campus. Although this is not a requirement, we have found that this browser performs best for ease of access to Course material. This browser can be downloaded from the following website: https://www.google.com/intl/en/chrome/browser/.

15.Additional requirements: Certain Courses may require additional software and resources. These additional software and resource requirements will be communicated to students upon registration and/or at the beginning of the Course. Please note that Google, Vimeo and Youtube may be used in our Course delivery, and if these services are blocked in your jurisdiction, you may have difficulty in accessing Course content – we strongly recommend that you check with us before registering for a Course if you have any concerns about this affecting your experience with the Online Campus.

16.Disclaimer: You are obliged to source and obtain access to the necessary software and resources required for Course completion at your own cost, and we won’t be held liable for any consequences of the use of such software or resources. We do not sponsor or endorse, nor are we affiliated with, the entities responsible for software and resources unless expressly stated otherwise – these are simply programs chosen for their global use patterns and effectiveness for the Course outcomes. We may change the Course requirements for a particular Course at any time by advising you through the applicable Online Campus or by email to your chosen email address.

17.Education Records: The Education Partner collaborating on your Course shall have discretion to request that we deny your registration for that Course, remove you from that Course, suspend your activity on that Course, or withhold your certificate upon successful Course completion, on the basis of written reasons related to outstanding fees owing to the Education Partner, misconduct or other lawful impediment.


D. Course delivery

18.Relationship with Education Partner: All Courses are designed and developed in collaboration with the relevant Education Partner. However, delivery of the Course is administered by LabRPA.

19.Language: English is the language of instruction and administration for all Courses. All coursework that is required for assessment purposes must be written in English. This includes posts made on the discussion forums

20.Online Campus: Your Online Campus can be assessed using the “Online Campus” website link provided to you with your registration. All Course-related documentation is provided in electronic format and can be accessed through your Online Campus.

21.Communications: You may receive communication by telephone, email or text message from LabRPA representatives for Course administration and related purposes, including reminders of assignments and payments due by you, or other information related to your registration or these Terms. You agree and consent to receipt of such communications (although you may opt-out of any generic marketing communications that are unrelated to Course administration, at any time, through the supplied opt-out mechanism).

22.Access to Online Campus: Upon your final enrollment for a Course, a profile will be set up for you in the applicable Online Campus (or, if you already have a profile, you will use your existing profile for the new Course). If you are suspended from participation in a Course (for non-payment of fees or any other valid reason), we may suspend access to your profile on the applicable Online Campus. Please note that there may be some time delay between registration and enrollment.

23.Permitted use: Only students who are registered for a Course may participate in that Course. You may not divulge your username or password to any other person, permit any other person to participate in the Course on your behalf, and/ or impersonate any other person in dealing with LabRPA or when accessing your Online Campus by using another student’s username and password. If you forget your username or password, we will only take such steps that we regard as being secure to ensure that you regain access to your profile.

24.Your responsibility in the event of unauthorized use: You agree that you will contact us immediately if you experience any unauthorized use of your profile details. You are responsible for use of your profile in your Online Campus, and for maintaining it and all information on it. We take security seriously, but as the user, you accept all risks of any unauthorized access that could occur regarding your information.

25.Access disputes: If there is a dispute as to who has the right to operate a profile in an Online Campus, we may suspend the profile and deny access to the profile pending the outcome of the dispute to our satisfaction, and/or transfer the profile to the party claiming a right to it if we are satisfied that the profile was registered on behalf of that party.

26.Prohibited use: You are prohibited from doing the following:

    • Making available copies of the Course content on a network server or web server for use by others;
    • Using, displaying or otherwise making available the Course content (or any portion thereof), or any other materials, to third parties in an electronic format that enables it to be downloaded or distributed to any third party via a mobile device, or shared in any peer-to-peer or similar file sharing arrangement, or enabling the distribution of the Course content by any other means;
    • Sublicensing, reselling, renting, lending, assigning, ceding, donating or otherwise transferring or distributing the Course content or your rights granted to you under these Terms;
    • Reverse engineering, decompiling, or disassembling any software that is contained within Course content or on the Online Campus; and
  • Removing any notice of copyright, trademark or any other proprietary right from any place where it is displayed on or embedded in the Course content

27.Platform capability: Online Campuses may not be fully compatible with all mobile devices, including smartphones and tablets. In order to access and participate effectively in your Online Campus, you may require access to a desktop computer or a laptop computer. You will be responsible for the cost of internet access and of any upgrades required to your computer or mobile device yourself.

28.External websites: Certain Courses may require you to use external websites. LabRPA is not responsible for technical support for any external websites. If you have any queries relating to external websites, contact the support services of the relevant websites directly (although you may request assistance from your Student Success Team through the Online Campus). LabRPA will not be liable for any costs, claims or damages that you may suffer as a result of your use/misuse of, or failure to access, any external website.

29.Videos: Videos are provided in the majority of Course modules. These videos act as tutorials and lectures for the topics covered in the specific modules and are compulsory unless otherwise stipulated. If you are using a slower internet connection, attempts to view these videos may be difficult.

30.Student Success Team: Your primary contacts during a Course presentation will be your LabRPA Student Success Team:

  • You will be assigned a Success Adviser during the Course who will ensure that you have access to Course materials and are supported and well informed about Course happenings. Your Success Adviser will be available during the Education Partner’s business hours by telephone, email and on the discussion forum in your Online Campus

31.Head Tutor and Tutors / Head Learning Facilitator and Learning Facilitators: The Head Tutor and Tutors provide guidance on Course content and academic-related queries. Interactions with the Head Tutor and Tutors occur only on the discussion forum in your Online Campus. Head Tutors and Tutors will not be available for queries by telephone or email and will respond to queries on the discussion forum on such days of the week and during such times as stipulated on your Online Campus.

32.Education Partner: Each Course is approved by, and presented in collaboration with, a reputable education partner (such as a university, school, college or knowledge organization). However, unless otherwise stipulated, these Courses are not accredited by that institution. Nothing in these Terms establishes more than a very limited relationship between you and any Education Partner with which we collaborate, or entitles you to use the resources of that Education Partner beyond participation in the Course, unless expressly stated otherwise in relation to a particular Course.


E. Course assessment

33.General: All Courses are based on continuous assessment and there are no examinations, unless stipulated otherwise for a specific Course.

34.Modules: Each Course consists of modules that are delivered over a specified period of time through the applicable Online Campus. Modules may include assignments that count towards the final Course result.

35.Assignment submission: Assignments are due on the date and time as indicated in the Course calendar or as otherwise indicated by your Success Adviser. Usually, you will be given a full week (including the weekend) to complete and submit assignments. If you are not able to meet an assignment deadline, you are required to request an extension in line with the process outlined in the paragraph below. Any queries relating to your previous assignment that will affect the submission of your next assignment should be asked on your Online Campus discussion forum.

36.Late submission of assignments: To apply for an assignment extension, you must submit a request through your Online Campus prior to the submission deadline of such assignment. Other requirements, processes, and limitations relating to late submission of assignments can be found in the Honor Code.

37.Holidays and work trips: Allowances for late submission of assignments may not be made if you are away on holiday or on a work trip. The Course dates are clearly provided to you before a Course commences, and it is your responsibility to ensure that you are able to complete the Course by submitting assignments on time.

38.Assignment rewrites: Rewrites of assignments are not permitted. Courses are based on continuous assessment and because contextual feedback is provided after each assignment, rewrites provide an unfair advantage.

39.Assignment re-marks: For graded Courses you may request, in writing, a re-mark of an assignment at any stage of the Course. However, no re-marks will be considered after the final results have been released. Please note that re-marks may result in an increase, decrease or no change to your mark. A re-mark must be requested in writing to your Success Adviser before the final results have been released for the Course.

40.Results: Your provisional result or completion status may be subject to a moderation process. If you have outstanding fees or amounts owing, your result will be withheld until such time as your fees have been settled in full. If you are dissatisfied with your academic standing (provisional result for the Course) you are within your rights to submit an appeal. You can find more information on appeal requirements and the appeals process in the Honor Code.

F. Student conduct

41.General rules: All students are required to adhere to an Honor Code, which must be accepted in the Orientation Module for each Course. A breach of the Honor Code will constitute a breach of this Agreement.

42.Handbooks and Honor Codes: Handbooks, Honor Codes, rules and other materials speaking to matters such as academic integrity and conduct will be made available through your Online Campus, and you will be obliged to abide by the terms of such additional materials.

43.Offensive and prohibited content and communications: All communications on our forums or through our Websites, including any content published by you, must remain appropriate at all times. LabRPA retains the right to monitor and investigate any communication which is alleged to be offensive or specifically prohibited. LabRPA retains the right to take any action that we deem appropriate to ensure that each Online Learning Campus environment remains constructive. You agree to abide by the provisions of our Websites in relation to acceptable use policies, especially in relation to offensive and prohibited conduct. In addition, you undertake not to use LabRPA services to promote any business or enterprise, unless permitted to do so by a representative of LabRPA in writing, or unless this forms part of a Course requirement. To the extent that any person is harmed by your comments, LabRPA shall not be held responsible for your behavior and you hereby release LabRPA from and indemnify LabRPA against any such liability.

44.Plagiarism: Plagiarism can be defined as the intentional or unintentional use of another’s work without providing reasonable and appropriate credit to the author or source of the work. LabRPA provides information about plagiarism and how to avoid it in the Online Campus and in the Honor Code, however, you must take responsibility for your own academic work.

45.Consequences of Plagiarism: Plagiarism is an extremely serious offence. If you are found guilty of plagiarism on your assignments, you may receive zero for the relevant submission, and as a result may not have a certificate issued to you. Repeat instances of plagiarism may result in the immediate termination of your participation in the Course for which you are registered, and you will not be entitled to a refund of any portion of the Course fee.

G. Pricing, payment and delivery

46.Course fees: When you register for a Course, you agree to pay the applicable Course fee and such other amounts as may be due by you arising from your participation in the Course.

47.Tax Invoices in electronic format: You hereby consent to the receipt of an invoice from LabRPA (or its nominee), which shall be sent to you in electronic format to the email address that you provided upon registering for a Course. All invoices shall reflect the methods of payment that will be accepted in payment of such invoice.

48.Bank charges: If any bank charges, wire fees and/or other costs are levied on or added to a payment made by you to us from any country or jurisdiction, you will be liable for all such bank charges, fees and/or additional costs.

49.Payment of GST and other Taxes: Any GST or other applicable taxes payable in addition to the Course fees will be identified in your invoice or information pack and such amounts are your sole responsibility, unless the contrary is stated.

50.Payment reference: When making payment to us, you must ensure that your invoice number (to which the payment relates) is reflected on your payment. We will not be held liable if we are unable to locate your payment, and as a result you are suspended from participation in a Course.

51.Promo codes: If you have been provided with a promo code and you would like to make use of it when you register for a Course, you will have to indicate this on the LabRPA Website when registering for the relevant Course (where indicated), and agree to be bound by the terms and conditions of this promo code. Should you register without utilizing the promo code, the promo code will become redundant and you will not be entitled to receive the benefit of the promo code, including a refund of any part of the Course fee, once payment has been received by us. Promo codes are non-transferable and non-refundable.

52.Consequences of non-payment: If you or your sponsor fail to make payment for a Course by the due date for payment (as agreed during registration and recorded in the invoice), then we may, in our sole discretion, remove you from the Course or suspend your participation in the Course. If you are suspended from participation, you will not be permitted to access the applicable Online Campus until such time as we have received the outstanding payment. The party responsible for the payment of the invoice will be given a period of time within which to rectify non-payment and if payment is not made within the given additional period of time, then we may cancel your registration and remove you from the course and you will not be entitled to any refund.

53.Dispute: If there is a dispute about payment of any Course fee, or the way in which you use your Online Campus or the Website, we may at our sole discretion suspend your participation in the Course for the period of the dispute.

H. Cancellations and Deferrals

54.Outstanding fees: If your Course fees are not settled in accordance with any agreed payment terms, you will not receive your final result for your Course, and we will also not issue any letters or certificates confirming completion of the Course.

55.Cancellation of registration: If you wish to cancel your Course registration, you will need to contact your Success Adviser to discuss such cancellation. Your Success Adviser will consult with you to discuss the matter and to assist you in reaching an informed decision about cancellation. Should you decide to go ahead with the cancellation, you will be required to complete and submit a cancellation of registration form, which will be provided to you by your Success Adviser.

56.Refunds: A full refund of the Course fee will be processed if you request cancellation of registration with your Success Adviser before the release of Module 2 of your Course. After the release of Module 2, no refunds will be processed for cancellation of course registration. If your Course fee has been paid by a sponsor, the refund of the Course fee will be made to your sponsor. If your sponsor is your employer, you will not be permitted to cancel your participation in the Course without the prior written approval of your sponsor, which written approval will need to accompany your cancellation request.

57.Course deferral: If you wish to defer your Course to the next scheduled presentation of that Course, you will need to contact your Success Adviser to discuss this deferral. Your Success Adviser will consult with you to discuss the matter and to assist you in reaching an informed decision. Should you decide to go ahead with the deferral, you will be required to complete and submit a deferral application form (which will be provided to you by your Success Adviser). If your sponsor is your employer, you will not be permitted to defer your participation in the Course without the approval of your sponsor. Deferral of Course registration will only be processed once, and only to the next scheduled presentation of the applicable Course. No repeat deferrals will be permitted. All applications for Course deferral must be made before the release of Module 2 of your Course. We do not guarantee that future presentations will be held and if you choose to defer to the next Course presentation, you do so at your own risk. Assignments that have been completed up until the date of the deferral will not be credited to you upon re-registration.

58.Insufficient demand: We reserve the right to cancel a Course if there is insufficient demand, as determined by us in our sole and absolute discretion. In this case, you will receive a full refund, but no interest will accrue on any amounts refunded to you and any applicable bank charges will be offset against the refunded amount.

I. Certificates

59.Certificates: Certificates of completion (as described in Course information packs) will be issued in your legal name that you provide to us during the registration process, or pursuant to section 16 upon your successful completion of a Course in accordance with the stipulated requirements for the award of a certificate. No certificate will be issued to you if you have not met the minimum stipulated requirements for the award of a certificate. If you are found guilty of plagiarism (even for the first offence) and a satisfactory explanation is not given, the Education Partner may decide, in its sole discretion, not to issue a certificate to you. No changes can be made to the standard form or wording of a certificate for any reason whatsoever.

60.Certificate Delivery: If receiving a physical certificate, LabRPA will courier your certificate to your street address provided to us during the registration process or such other address you have nominated pursuant to section 62 below. LabRPA cannot be held liable if you provide an incorrect address or if no address is given and cannot guarantee the delivery date and time of your certificate. If your certificate is not delivered to you within three (3) months from LabRPA issuing you with a tracking code, it is your responsibility to notify LabRPA of the non-delivery.

61.Nominating a Third Party Address: Should you choose to nominate a third party to receive or collect your certificate on your behalf, this will be done at your own risk, and LabRPA won’t be held liable for any loss, damage or theft arising from this nomination.

62.Certificate Reprints: A reprint of your certificate will only be issued to you if your certificate has been destroyed, irretrievably lost or, subject to section 61 above, not delivered to you at no fault of your own. You will be charged for the courier/ shipping fee for the delivery of the reprint, as well as such other fees as determined by the Education Partner or LabRPA from time to time, and you will be required to submit satisfactory evidence of the destruction or irretrievable loss of the original certificate. An affidavit or sworn statement (which has been signed and attested before a Commissioner of Oaths or Notary Public) must accompany your application and a third party cannot swear to an oath on your behalf. The original affidavit or sworn statement must be sent to us as soon as possible after the destruction or irretrievable loss has occurred or within 3 months of non-delivery as provided for in section 61 above.

63.Certificate Errors: If you receive your certificate with a printing error, you are required to notify us as soon as possible, and return the erroneous certificate to us before an amended version will be issued to you. We cannot be held liable for printing errors resulting from incorrect personal student information provided to us by you or your sponsor. Any certificate changes or reprints requested after a three-month period from when you received your physical certificate will be charged for

64.Withheld certificates: If you are eligible for the award of a certificate, your certificate may be withheld by LabRPA in the following circumstances:

    1. If you are under investigation for academic dishonesty or misconduct and such matter has not been resolved at the time of certification, the award of a certificate may be suspended until the matter has been disposed of by LabRPA.
    2. If you owe outstanding fees to LabRPA or the Education Partner, your certificate may be withheld until such time as your fees have been settled in full.
    3. If you fail to successfully verify your identity, your certificate will be withheld until such time as you have verified your identity.

J. Limitation of liability and indemnity

65.No liability for Course outcomes: We will not, under any circumstances, be liable for any costs, claims, damages, or loss that you may sustain or suffer as a result of registering for and/or participating in any Course (or other services offered by us) which is not relevant, suitable or does not meet your requirements, and/or the requirements of any relevant industry- or commercial body. Under no circumstances do we guarantee your suitability for a particular Course based on the levels of difficulty. We cannot, under any circumstances, be held liable to you for any costs, claims, damages or loss, if after the completion of a Course you are not able to obtain employment or a promotion within your chosen field of study, or attain any other outcome you may believe completing a Course will assist you to attaining.

66.Limitation of liability: With the exception of our willful misconduct, and to the maximum extent permitted by law, you agree that we will not be liable for any cost, claims, damages, including, without limitation, indirect, extrinsic, special, penal, punitive, exemplary or consequential loss (such as loss of profits, business, goodwill, revenue or anticipated savings) or other damages of any kind, penalties, actions, judgments, suits, expenses, disbursements, fines or other amounts that you or any third party might suffer relating to or arising from these Terms, your participation in a Course, or the termination of a Course, for any reason, whether or not anyone anticipated or should have anticipated that damages would occur. In no event will LabRPA’s aggregate liability to you for any and all claims exceed the total amount of fees received by LabRPA from you in the six months preceding any cause of action.

67.Acknowledgment: You acknowledge and agree that the disclaimers and limitations of liability set forth in these Terms reflect a reasonable and fair allocation of risk between you and LabRPA, and that these limitations are an essential basis to our ability to make services available to you on an economically feasible basis.

68.Time constraint: You agree that, to the extent permissible by applicable law, any cause of action related to these Terms or LabRPA’s services or Courses must commence within one (1) year after the cause of action comes into being. If not, such cause of action shall be permanently barred.

69.Indemnity: Subject to any applicable laws, you agree to indemnify and hold us harmless in respect of any claim that a third party might bring against us that relates to or arises from these Terms arising from your registration for and/ or participation in a Course. This indemnity includes claims arising from your use of the Online Campus in a way that does not comply with these Terms or the unauthorized or prohibited access of your profile by a third party. This indemnity also includes all liability or loss that we might suffer as a result of a claim, including legal costs on the highest permissible scale and any additional legal and collection costs.

K. Interruption of LabRPA Website or Online Campus

70.Interruption of service: You acknowledge and agree that from time to time, the LabRPA Website and/or your Online Campus may be inaccessible or inoperable, by reason of one or more of the following

    1. Equipment malfunctions or faults;
    2. Periodic maintenance procedures, downtime, or repairs that we may undertake from time to time; or
    3. Causes beyond our control, including, without limitation, interruption or failure of telecommunication or digital transmission links, attacks on the network and network congestion or other failures.

71.No breach: Such interruption to the accessibility of the LabRPA Website or applicable Online Campus will not be deemed a breach of this Agreement under any circumstances whatsoever and we will not, under any circumstances, be liable to you for any costs, claims or damages that you may sustain or suffer as a result of any interruption, inoperability or inaccessibility of the LabRPA Website and/or applicable Online Campus.

72.Security: We will use commercially reasonable measures to secure our system and your profile in the Online Campus, and related information, however, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. You undertake to notify us immediately of any compromise or unauthorized use of your account.

L. Intellectual property

73.Reservation of rights: Except where expressly stated to the contrary, copyright in the HTML, text, graphics, audio clips, video clips, source and/or object code and all other works (including trading marks and names) contained on the Website and/or Online Campuses or otherwise provided to students by LabRPA, is owned by us or licensed to us, and we assert and reserve all of our rights in this regard. Access to or use of our services and Courses will not in any way result in an assignment or license of any intellectual property owned by us or any other party.

74.Student content: The services and Courses may enable you to share your own content, including assignments, with LabRPA, Head Tutors, Tutors, the Student Success Team, and fellow students. You retain all intellectual property rights in, and are responsible for, the content that you share, however you specifically agree and consent that we and the Education Partner collaborating on your Course shall be entitled to use (in our discretion) all content shared by you on the applicable Online Campus for internal research and development, Course improvement and non-commercial purposes. In relation to specific Courses, a policy statement on intellectual property sharing may be included in the applicable Online Campus for further guidance to you in the sharing of your ideas and assignments. Ultimately, it is your responsibility to ensure the proper protection of your student intellectual property – if your student intellectual property will be best protected by way of trade secret, or you have not filed for protection of your protectable intellectual property, then non-disclosure may be an essential protection. We cannot, and do not, guarantee that any intellectual property shared on an Online Campus or otherwise through the Website will not be used by other students.

M. Warranties and disclaimers

75.Disclaimers: To the extent permissible under applicable laws, all services, Courses and their content are provided “as is” without representations or warranties of any kind, whether express or implied, in respect thereof, and in particular, we make no representations or warranties regarding the quality of the Course content or the fitness of the Course content for the purpose for which you acquired it.


N. Termination of participation in a Course

76.Modifying and terminating services: We are constantly changing and improving our services and Courses. We may add or remove functions, features, or requirements, and we may suspend or stop our service altogether, giving enrolled students reasonable prior notice of any material changes. You may also discontinue your use of our services and Courses at any time.

77.Breach: If you breach these Terms and fail to remedy the breach within five (5) days after receiving a written notice, we may terminate your participation in the Course for which you are registered, and you will not be entitled to a refund of any portion of the Course fee. We shall furthermore be entitled to immediately suspend your access to the Online Campus in the event of a material breach of these Terms, as determined in our sole discretion, pending an investigation into the relevant conduct.


O. Complaints and dispute resolution

78.General complaints policy: Whether it is positive or negative, LabRPA encourages feedback from students. Where this feedback is a complaint about our Course, product or service offering, or our conduct, we are committed to addressing the complaint in a timely and appropriate manner.

79.Speak up: Should you wish to lodge a complaint, you are required to submit this through the “Speak Up” service on the contact page of our Website. We will strive to ensure that anyone giving feedback is treated with the utmost courtesy and respect, and in return, we expect that anyone giving feedback or making a complaint will do so in a fair and appropriate manner. Where we determine that a complaint is abusive, unreasonable, or a student is unreasonably pursuing a complaint that has previously been investigated, we reserve our rights in relation to our response, and in particular, may elect not to pursue the procedure set out below.

80.Review and investigation: Once a complaint has been lodged through Speak Up, we will investigate and attempt to address the matter in question. At this stage, you may be required to provide supporting documentation or other evidence that may be relevant. We will endeavor to address complaints within five (5) working days (although this may not always be possible depending on the nature and severity of the complaint). In all cases, we will maintain open channels of communication and provide feedback or updates on the progress of the investigation. If a complaint cannot be addressed at its first stage, either party may request that the matter be looked into further. Escalations of this nature may be referred to the Education Partner collaborating on your Course who may investigate the matter further, and the Education Partner may recommend an outcome or course of action.

81.Disputes: If a mutually-satisfactory outcome, course of action, or conclusion cannot be reached following from the complaints procedure, or any other kind of dispute arises between us, then you agree that it will be resolved individually, without resort to any form of class action, and, to the extent compliant with applicable law, exclusively by a court of competent jurisdiction located in Faridabad, Haryana, India. To the extent permitted by applicable law, all issues and questions concerning the construction, validity, interpretation, and enforceability of these Terms, your rights and obligations, or the rights and obligations of LabRPA, shall be governed by, and construed in accordance with, the laws of INDIA without giving effect to any conflict of laws provisions therein.

82.Nothing in this section will restrict our right to apply to a competent court for relief should our intellectual property rights be violated or threatened, or where otherwise appropriate to obtain urgent, injunctive or equitable relief.


P. General

83.LabRPA’s details: These terms are a contract between you and LabRPA and certain of its affiliates depending on which Course you have purchased. LabRPA Private Limited company with its address at 47, Ashoka Enclave-1, sector 34, Faridabad, Haryana, India.

84.Entire agreement: These Terms, together with the Honor Code and Policies, shall constitute the entire agreement between you and LabRPA concerning your registration for and participation in a Course.

85.Revision of Terms: We reserve the right to revise these Terms (including Policies) at our sole discretion from time to time. These revisions will become effective immediately on being posted to the Website and such Online Campus, however, for all material changes to the Terms, we will take reasonable steps to notify you of such changes if you are registered for a Course at the time when such changes come into effect.

86.Conflict: If any aspect of these Terms conflicts with any information provided on our Website or in information packs or other Course materials, these Terms will prevail unless expressly stated otherwise.

87.Severability: In the event that any part of these Terms is found to be partially or fully unenforceable, this will not affect the application or enforceability of the remainder of these Terms.

88.Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by LabRPA without restriction.

89.No indulgence/waiver: If LabRPA chooses not to enforce any part of these Terms, this does not mean that it cannot do so at a later time. No waiver of any term shall be deemed a further or continuing waiver of such term.

Date of last amendment: 26 January 2021